Privacy policy

Last updated: August 11, 2026

This Privacy Policy describes how TGC Coffee Roastery Inc. ("Good Cup," "we," "us," "our") collects, uses, and protects your personal information when you visit goodcup.ph, place an order, join Good Cup Academy, take part in our Rewards program, visit our cafes, or otherwise interact with us.

We follow the Philippine Data Privacy Act of 2012 (RA 10173) and its implementing rules.

Information we collect

Device and browsing information — such as your browser type, IP address, and how you interact with our site. We collect this automatically through cookies and similar technologies to keep the site running smoothly and to understand how people use it.

Order information — your name, contact details, shipping and billing address, and payment details, collected when you place an order. We use this to fulfill your order, process payment, and keep you updated on its status.

In-person transactions — if you make a purchase at our Cebu or Makati cafe, we collect basic transaction details through our point-of-sale system, and your Rewards activity if you're enrolled.

Account and rewards information — if you create an account or join Good Cup Rewards, we collect your purchase history and activity to track points and personalize your experience.

Customer support information — anything you share with us when you reach out for help, whether through chat, email, or social media.

How we use your information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Run our Rewards program
  • Send you updates, offers, or lifecycle emails and SMS, if you've opted in
  • Improve our site and services
  • Prevent fraud and keep our store secure
  • Comply with legal obligations

Who we share it with

We work with trusted service providers to run our business. Depending on how you interact with us, your information may be shared with:

  • Shopify, our eCommerce platform
  • Maya and PayMongo, to process online payments
  • Our point-of-sale system, for in-cafe transactions
  • Our order and inventory management systems
  • Email and SMS providers, for order updates and marketing communications, if you've opted in
  • Customer support tools, to help resolve your questions and concerns
  • Our loyalty and rewards platform, to manage your points and rewards activity
  • Delivery and logistics partners, including couriers and delivery platforms, to fulfill and deliver your order
  • Advertising and analytics platforms, to understand site usage and show you relevant ads
  • Our internal team tools, which may store limited customer information for recordkeeping

This list reflects the tools and types of service providers we use as of the date above. We may also work with other providers not described here to help us run our business. Any provider only receives the information needed to perform their service for us, and is expected to handle it responsibly and in line with this policy.

We may also share information if required by law, or to protect our rights, our customers, or the public.

Cookies and advertising

We use cookies to keep our store running properly (like remembering what's in your cart) and to understand how people use our site. We also use tools like Meta and Google to show you relevant ads and measure how well they perform.

You can manage cookie preferences through your browser settings, and opt out of personalized advertising through:

Blocking cookies may affect how well the site works for you.

Data retention

We keep your personal information for as long as needed to fulfill the purposes described in this policy, or as required by law. If you'd like your information deleted, you can reach out to us using the contact details below.

Your rights

Under the Data Privacy Act, you have the right to:

  • Be informed about how your data is collected and used
  • Access the personal information we hold about you
  • Correct any inaccurate information
  • Object to certain uses of your data
  • Request deletion of your data, where applicable
  • File a complaint with the National Privacy Commission (NPC)

To exercise any of these rights, contact us at support@goodcup.ph.

Visitors outside the Philippines

If you're visiting our site from outside the Philippines, including the EU or California, please note that our services are primarily designed for customers in the Philippines, and your information may be processed and stored here. If you have specific questions about your rights as an international visitor, reach out to us at support@goodcup.ph and we'll do our best to help.

Minors

Our site is intended for individuals who are at least the age of majority in the Philippines. We don't knowingly collect personal information from children. If you believe a minor has shared personal information with us, please contact us so we can address it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We'll post the updated version here with a new date.

Contact us

For questions, requests, or complaints about how we handle your personal information, reach us at: support@goodcup.ph

TGC Coffee Roastery Inc.
F. Ramos Street, Brgy. Cogon Central, Diez Building
6000 Cebu, Philippines

If you're not satisfied with our response, you have the right to file a complaint with the National Privacy Commission (privacy.gov.ph).