Terms of service

Last updated: AUgust 11, 2026

Who we are

Goodcup.ph is operated by TGC Coffee Roastery Inc. ("Good Cup," "we," "us," "our"). These Terms of Service apply to anyone who visits goodcup.ph, orders coffee or gear from us, visits our cafes in Cebu or Makati, books a Coffee Cart, joins Good Cup Academy, or takes part in our rewards program.

By using our site or any of these services, you're agreeing to these terms. Please read them. If something here doesn't work for you, we'd rather you not use the site than agree to something you're not comfortable with.

We may update these terms from time to time as our business grows. When we do, we'll post the update here with a new date at the top. Continuing to use goodcup.ph after an update means you accept the changes.

Our online store runs on Shopify. They provide the platform; we provide the coffee.

Who can use our site

You need to be at the age of majority in the Philippines, or have a parent or guardian's consent, to use our site or place an order. You agree to give us accurate information when creating an account or placing an order, and to keep it updated.

Orders, pricing, and payment

Prices are listed in Philippine Pesos and may change without notice. We do our best to keep product listings, descriptions, and photos accurate, but coffee is a natural product, small variations happen, and screen colors don't always match real life.

We reserve the right to limit quantities, decline an order, or cancel one that looks unusual (for example, one that seems intended for resale without a wholesale account). If we cancel or change an order, we'll try to reach you using the contact details you gave us.

For details on delivery timelines, see our Shipping Policy. For returns and refunds, see our Refund Policy.

Cafe visits

Our cafes in Cebu and Makati are open to the public during posted hours. Normal house rules apply: treat the space and our team with respect, and follow any posted guidelines for seating, wifi use, or event bookings.

Coffee Cart bookings

When you book a Coffee Cart for your event, the specific terms of that booking will be confirmed with you directly at the time of booking. These Terms of Service apply in addition to whatever is agreed in your booking confirmation. If there's ever a conflict between the two, your booking confirmation takes priority for that event.

Good Cup Academy

When you sign up for an Academy class, you're getting a seat in that specific session, along with any materials described on the class listing at the time of booking. Some classes include take-home items (like beans or brew gear); this varies by class and will be specified on the listing.

Cancellation, rescheduling, and no-show terms are set at the time of booking and shown to you at checkout. Please review these before confirming your seat.

Course content, recipes, and materials shared through the Academy are for your own learning. Please don't resell, republish, or use them to run a competing coffee education business without our written permission.

Good Cup Rewards

Our Rewards program lets you earn points on purchases, reviews, and other qualifying actions, and redeem them for perks. Full program details, including how points are earned and redeemed, are on our Rewards page.

A few things to know:

  • Points aren't cash and don't carry a cash value.
  • If you receive points for leaving a review, please make sure your review reflects your honest experience. Incentivized reviews are welcome, but they still need to be genuine.
  • We can change how points are earned, redeemed, or expired, and we'll do our best to give notice when we do.
  • We can suspend or end the Rewards program at any time. If that happens, we'll try to give you a fair way to use points you've already earned.

Third-party services we use

We work with trusted service providers to run parts of our business, including our eCommerce platform, customer support tools, our loyalty and rewards platform, and delivery or marketplace partners. When you interact with us through one of these platforms, their own terms may also apply.

We don't control these third-party platforms and aren't responsible for issues that happen entirely on their end, but we'll always do what we can to help you sort things out.

Reviews, comments, and other things you share with us

If you leave a review, send us feedback, or post a comment on our blog or social channels, you're giving us permission to use, edit, and share it (for example, featuring a review on our site) without owing you anything for it. Please don't post anything false, abusive, or that infringes on someone else's rights, and don't impersonate anyone.

We can remove content we reasonably believe is inappropriate, but we're not obligated to monitor everything posted to our site.

Ways you shouldn't use our site

Please don't use goodcup.ph to:

  • Do anything illegal or ask others to
  • Upload viruses or malicious code
  • Scrape, spam, or try to collect other people's personal information
  • Harass, discriminate against, or abuse anyone
  • Try to get around our site's security

We can suspend or end your access to the site if we believe you've broken these terms.

Your personal information

How we collect, use, and protect your personal information is covered in our Privacy Policy, in line with the Philippine Data Privacy Act (RA 10173).

If something on our site is wrong

Occasionally a price, description, or detail on our site might be outdated or mistaken. If that happens, we'll correct it, and we may need to adjust or cancel an order affected by the error, even after you've placed it. We'll always try to reach you first.

What we're responsible for

We want every order and every visit to be a good one, but we can't guarantee the site will always be free of errors or interruptions, and we can't be held responsible for indirect damages (like lost profits or data) resulting from using our site or products, beyond what Philippine law requires. Nothing here limits any rights you have under the Philippine Consumer Act (RA 7394) that can't be waived.

Governing law

These terms are governed by the laws of the Republic of the Philippines.

Questions

Reach us at shop@goodcup.ph with any questions about these terms.