Refund policy

Last updated: August 11, 2026

This policy covers retail orders placed on goodcup.ph. Wholesale orders through supply.goodcup.ph follow a separate policy.

If something's wrong with your order

If your coffee or gear arrives damaged, defective, or isn't what you ordered, let us know within 7 days of receiving it. The fastest way to reach us is through chat on goodcup.ph, or you can email us at support@goodcup.ph. Include a photo if you can, it helps us sort things out faster.

You won't need to send anything back to us. Once we've confirmed the issue, we'll offer you:

• A replacement, shipped to you at no extra cost
• Store credit, to use on a future order

If neither of these work for you, we're also happy to issue a refund to your original payment method, though this can take longer to process depending on your bank or payment provider.

Change of mind

Because coffee is a consumable product, we're not able to accept returns simply because you changed your mind after your order has shipped. If you haven't received your order yet, chat with us on goodcup.ph or email support@goodcup.ph and we'll try to help before it goes out.

Gift cards

Gift card purchases are final and not eligible for refund. Gift cards themselves don't expire and can be used toward any order on goodcup.ph.

Questions

Chat with us anytime on goodcup.ph, or email support@goodcup.ph and we'll help sort things out.